We at Ada Fashion strive to give you a quality product of your choice. However if you are not happy with the order that you have received for any reason, you can mail us at order@adafashion.in.

What is Ada Fashion’s Exchange Policy for T-shirts?

If you are unhappy with the product that you have received, you can send it back to us within 15 days of the delivery via any cost effective courier or registered post. We will issue credit in your Ada Fashion Wallet for the value of the products plus an additional Rs. 40 to compensate for the amount spent by you in sending the product(s) back to us. (Cash on Delivery handling charges and international shipping charges are non-refundable).

Please mail us at order@adafashion.in before you return the products to us for us to be able to process your return request.

You can send them to the following address:

B 91 Second Floor, 

Panchsheel Vihar, Malviya Nagar

New Delhi – 110017.

Items will have to be unused and returned in their original packaging within 7 working days of delivery and case should be raised for return or exchange within 2 days of delivery.

What products cannot be returned/exchanged as per Ada Fashion’s Exchange Policy?

Mobile Covers, Posters, Coffee Mugs, Beer Mugs, Shot Glasses, Coasters, Notebooks, Fridge Magnets and printed garments customized by customer are manufactured on-demand and made especially for you once you place an order, and hence, we cannot accept Returns or Exchanges for these products.

In case of any sort of manufacturing defect, you can mail us at order@adafashion.in and we’ll help you out.

What can I cancel or re-design my ordered product?

Yes, you can but within 6 hours of your order. Once, our team dispatched your customized product for printing; you cannot cancel or re-design your order. The quality of printed image on the product is interest of our customer and if there is any issue causes low resolution image uploaded by customer is not Ada Fashion responsibility. So, in such a case we can’t entertain request for cancellation, reimbursement, refund and exchange of the product.

 What is Ada Fashion’s Exchange Policy for Boxer Shorts?

We do not accept Returns or Exchanges for inner wear in the interest of hygiene. Hence, we suggest and request you to order an inner wear in pre-defined or known size only.

In case of any sort of manufacturing defect, you can mail us at order@adafashion.in and we’ll help you out.

How do I send the product back?

You can send it back to us on the above address via a cost effective courier company or registered post. Most courier companies will be willing to pick it up from your address.

Can Ada Fashion arrange for the product to be picked up from my address?
No, we do not offer this service at the moment.

Will I have to pay for returning the products?

Yes, you will have to bear the postal charges for sending your products back to us. We will reimburse you with Ada Fashion credits worth Rs. 40 once we receive your products back and verify that they are new and unused. These credits can be used on any future purchase of Ada Fashion products.

I have received a wrong/defective product. How do I proceed?

Please send the product back to our address using the same process mentioned above. We will reimburse you for the entire amount you spend on returning the products to us in the form of Ada Fashion credits.

Can I cancel my order before it is shipped out?

All orders that come in on a normal working days between Monday to Saturday before 10:00 AM are shipped out on the same day. Orders that come in after 10:00 AM, Sunday or Public holidays are shipped out on the next working day.

If you want to cancel your order, please send us a mail at order@adafashion.in latest by 12:00 PM and we will guide you through the process.

Can I get a refund for my prepaid order if I cancel it?

Yes, we can refund your prepaid payment on request in case you have requested to cancel your order through the previously mentioned procedure.  Refunds will be processed through the same mode of payment within 7 working days.

If you have any further questions about the return/exchange policy then please contact us at order@adafashion.in



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